SURESTAFF is immediately hiring Customer Service Representative for a Marketing and Advertising company in Garland,Tx. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Sales Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation$19-$20/HR as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include Monday- Friday 8am-5pm Customer Service Representative Duties and Responsibilities:
Enter all incoming orders from phone, email, web and sales reps when needed.
Communicating with customers through phone and email.
Handle all aspects of sales administration including client engagement, order processing, and billing
Support sales efforts through all phases of the sales cycle
Maintaining a positive and professional attitude toward external and internal customers.
Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products and item numbers to assist customers in the most accurate and efficient way.
Act as CSR for fulfillment programs including monitoring/addressing inventory levels, restockquantities, and reorder points
Research all information and gather documentation for customer credits.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements and Qualifications:• Associate or Bachelor’s degree in business, marketing, or related field preferred• 2 + years’ experience in a client focused environment• Promotional products and commercial print industry knowledge a plus• Strong customer service orientation• Ability to work with people in varied organizational relationships• Demonstrated ability to multi-task, prioritize, and work with a sense of urgency to meet deadlines• Strong written and oral communication skills• Strong computer skills and the ability to learn new software; comfortable with modern technology• Experience working with databases and associated file types a plus• Above average organizational, time management and documentation skills• High level of flexibility, reliability, and dependability• Exceptional “can-do” attitudeAbout SURESTAFF:SURESTAFF is the leading provider of light industrial, logistics, general labor, skilled trades, manufacturing, and distribution labor in the Chicagoland area with 23 local branches. SURESTAFF is an Equal Opportunity Employer (EOE) and we follow CDC and Illinois Dept of Health guidelines for everyone’s safety and health.
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