SURESTAFF is immediately hiring a Bilingual Call Center Agent for a company in Harvey, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $19/HR as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 1st Shift (M-F, 8:30am-5:00pm). Bilingual Call Center Agent Duties and Responsibilities:
Answer all inbound calls promptly and professionally
Transfer calls to appropriate staff, departments and suites
Schedule patient appointments accordingly, process cancellations and facilitate appointment reschedules
Work to ensure that the department is operating effectively and efficiently
Attend staff meetings as announced by management
Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations
Complete call logs and reports
Verify medical insurances for all new patients (if applicable)
Other duties as assigned
Bilingual Call Center Agent Requirements and Qualifications:
Bilingual in English and Spanish
High School Diploma or equivalent. Bachelor’s degree preferred
Min of 2 years experience in a fast paced, high call volume environment – health care a plus
Windows based computer skills and telephone experience preferred - Microsoft Office a plus
Excellent customer service skills
Typing speed of 30-45 wpm
Advanced oral, written and interpersonal communication and listening skills
About Surestaff
At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).
We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment DecisionsIn accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations.AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation.
Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!
Discover exciting job opportunities in the vibrant area surrounding Harvey, Illinois! Explore a community rich in history and diversity, offering a perfect blend of urban amenities and suburban charm. From nearby Chicago's world-renowned art galleries and theaters to its iconic sports teams like the Chicago Bulls and White Sox, this area boasts a dynamic cultural scene. Indulge in deep-dish pizza, a local favorite, and explore the beauty of nature at nearby parks and recreation areas. Start your career journey in this thriving region, where growth opportunities and unique experiences await. Browse our job listings today and take the first step towards a rewarding career in the Harvey, Illinois area.
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