SURESTAFF is immediately hiring BilingualCustomer Service Representatives for a Foam Company in Carrollton, TX. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $18.00 as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include Monday-Friday 8am-5pm Customer Service Representative Duties and Responsibilities:
Enter all incoming orders from phone, email, web and sales reps when needed.
Communicating with customers through phone, email and live chat.
Troubleshooting and problem solving with the goal of first contact resolution.
Answering between 50-60 phone calls daily.
Maintaining a positive and professional attitude toward external and internal customers.
Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products and item numbers to assist customers in the most accurate and efficient way.
Process the paper work for all returned merchandise (returns, credits & shipping labels).
Research all information and gather documentation for customer credits.
Ensure customer satisfaction and provide professional customer support.
Customer Service Representative Requirements and Qualifications:
High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
Previous experience handling office responsibilities or experience in customer serviced preferred but not required
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Highly organized multitasker who works well in a fast-paced environment
Excellent oral and written communication skills.
Comfortable working on the phones and interfacing with customers
Commitment to continual education about the company, products and services.
About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Notice Regarding the Use of Artificial Intelligence in Employment Decisions In accordance with state mandates, we are providing this notice to inform all applicants and employees that artificial intelligence (AI) tools may be used at various stages of our employment processes. This may include recruitment, screening, hiring, promotion, or other employment‑related evaluations. AI tools may assist in reviewing application materials, assessing qualifications, or supporting decision‑making. These tools do not replace human judgment; rather, they are used to support consistent and efficient evaluation. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!
Ready to kickstart your career in Carrollton, Texas? This vibrant suburb of Dallas offers a perfect blend of work and play, making it an ideal location for job seekers. Known for its diverse community, thriving economy, and excellent quality of life, Carrollton boasts a charming historic downtown area, renowned art galleries like the A.W. Perry Homestead Museum, and unique cuisine options ranging from Texas barbecue to authentic Tex-Mex. With access to top-notch amenities, great schools, and close proximity to attractions like the Toyota Music Factory and Mary Heads Carter Park, Carrollton provides endless growth opportunities for professionals looking to thrive in a dynamic and welcoming environment. Explore our job listings now and discover why Carrollton, TX is where your career dreams can come true.
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