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Customer Service Representative

Streamwood, IL 60107

Posted: 04/01/2024 Job Number: MT92221119 Pay Rate: $17-19 / hour

Job Description

SURESTAFF is immediately hiring Customer Service Representatives Help for a large, well-known client in Streamwood, IL. As a Customer Service Professional  for SURESTAFF, you will work in a fast-paced distribution environment and be involved in all aspects of warehouse operations including: 
  • Customer Service
  • Clerical Duties and Office Support
  • Administrative Duties 
  SURESTAFF is invested in their team members!  All temp-to-hire employees are offered competitive compensation ($17-19) as well as a benefits package including health insurance (medical, dental, and vision).  Generous referral bonuses are available upon hire.   Available shifts include 1st shift- 9:00am-5:30pm.   Customer Service Duties and Responsibilities:
  • Prepare correspondence, documentation, and other materials
  • Maintain and update files and databases
  • Answer phone calls and transfer calls to the appropriate party
  • Provide quotes and take purchase orders.
  • Exceed monthly sales goals while increasing customer satisfaction.
  • Ability and desire to learn new systems and processes.
  • Strong computer skills.
  • Driver's license and clean driving record.
  • Prepare paper copies, faxes, and other documentation
  • Maintain files containing confidential information
  • Ability to read Hindi/Gujarati language.
 Customer Service Requirements and Qualifications
  • High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
  • Previous experience handling office responsibilities or experience in customer serviced preferred but not required
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Highly organized multitasker who works well in a fast-paced environment
  • Excellent written and verbal communication skills
  • Self-directed and able to work without supervision
  • Solid time management skills; able to prioritize
 About SURESTAFF:Founded in 1998, Surestaff operates 39 branch offices and 24 workforce onsite solutions in Illinois, Texas, Wisconsin, Indiana, Tennessee, Mississippi, Michigan, Florida, Ohio, and Georgia; with an estimated 2023 revenue of $295 million, it was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA).Surestaff specializes in light industrial staffing serving logistics, manufacturing, distribution, and production clients. It offers temp, temp-perm, direct hire, and onsite workforce solutions. The company has been named five times to Crain’s Business as one of the largest and fastest growing privately-held companies in Chicago. Surestaff is a portfolio partner company of Austin, TX-based private-equity group Owner Resource Group (ORG).

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