Posted: 10/09/20242024-10-092024-11-13Job Number: RS5202081925Pay Rate: $50000-54000 / year
Job Description
International Customer Service Representative -direct-hireLake Zurich, IL (100% on-site) 8am-5pmPay up to $54K annually Responds to inquiries received via e-mail and by telephone from established accounts and sales force relating to product and availability, shipping, and general company information, as well as processes and coordinates all documents relating to international ordering and shipments. Must understand the many facets of international business to ensure the highest level of service to our customers RESPONSIBILITIES:
Receive and process all international orders for products
Coordinate international shipments
Identify and prepare necessary export documents for delivery, cooperate with the distribution department, and ensure of completion of a timely and successful delivery
Resolve customer inquiries and complete all customer quote requests
Set up and maintain customer database with accurate updates
Understand and interpret terms and conditions, special pricing agreements, and customer contracts
Recommend additional or alternative products or shipment solutions to meet customer needs
Ensure customer satisfaction
Assist and support the international department with marketing analysis, report writing, and travel arrangements
Coordinate International Trade Shows from the sign-up to the set-up
Cooperate to the development of international marketing material, such as brochures, flyers, POP, monthly newsletter
Interact and cooperate with every level of the organization to ensure the highest level of service to our customers
Minimum international traveling (once or twice per year)
REQUIRED SKILLS:
Proficient in Microsoft Office program
Excellent written and verbal communication
Flexibility and adaptability
Second language a plus
Organized, efficient, result-oriented, proactive, problem solver, team player
JOB EXPERIENCE:
Associate degree in business and 3 to 5 years experience in international customer service
Knowledge of Incoterms and general international sales terms and procedures
Salary commensurate with experience and adjusted after first 6 months based on results.
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About Lake Zurich, IL
Ready to take your career to the next level? Explore our job opportunities in the vibrant Lake Zurich, Illinois area! Situated in the heart of Lake County, this picturesque town offers a perfect blend of suburban tranquility and urban excitement. With top-rated schools, beautiful parks like Paulus Park and Breezewald Park, and proximity to attractions like the Cuneo Mansion and Gardens, Lake Zurich is an ideal place to live and work. Enjoy a thriving cultural scene with galleries like the Ela Area Public Library and performances at the Quentin Road Bible Mime Theatre. Indulge in the delicious local cuisine at spots like Beelow's North Shore and The BBQ'd Productions. Find your dream job in this charming community that celebrates diversity, community spirit, and endless possibilities for personal and professional growth. Start your job search today!
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