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Customer Service Sales Associate

Richardson, TX 75082

Posted: 06/27/2024 Industry: General Office Job Number: OH141137168990 Pay Rate: $18-19.01 / hour

Job Description

SURESTAFF is immediately hiring Customer Service Representatives for a Manufacturing company in Richardson, TX. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members!  All temp-to-hire employees are offered competitive compensation $18-$19 as well as a benefits package including health insurance (medical, dental, and vision).   Available shifts include 1st 7am-4:30 pm  Customer Service Representative Duties and Responsibilities:
  • Enter all incoming orders from phone, email, web and sales reps when needed.
  • Communicating with customers through phone, email and live chat.
  • Troubleshooting and problem solving with the goal of first contact resolution.
  • Answering between 50-60 phone calls daily.
  • Maintaining a positive and professional attitude toward external and internal customers.
  • Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Knowing our products and item numbers to assist customers in the most accurate and efficient way. 
  • Process the paper work for all returned merchandise (returns, credits & shipping labels).
  • Research all information and gather documentation for customer credits.
  • Ensure customer satisfaction and provide professional customer support.
  Customer Service Representative Requirements and Qualifications:
  • High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
  • Previous experience handling office responsibilities or experience in customer serviced preferred but not required
  • Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
  • Highly organized multitasker who works well in a fast-paced environment
  • Excellent oral and written communication skills.
  • Comfortable working on the phones and interfacing with customers   
  • Commitment to continual education about the company, products and services.
 About SURESTAFF:SURESTAFF is the leading provider of light industrial, logistics, general labor, skilled trades, manufacturing, and distribution labor in the Chicagoland area with 23 local branches. SURESTAFF is an Equal Opportunity Employer (EOE) and we follow CDC and Illinois Dept of Health guidelines for everyone’s safety and health. 

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About Richardson, TX

Discover exciting job opportunities in the vibrant city of Richardson, Texas! Richardson not only boasts a thriving job market but also offers a unique blend of cultural experiences, charming neighborhoods, and endless growth prospects for career-driven individuals. As the "Telecom Corridor," Richardson is home to major tech companies, art galleries like the Eisemann Center, delectable Tex-Mex cuisine, and close proximity to the Dallas Cowboys at AT&T Stadium. Explore our job listings today and be captivated by Richardson's allure and countless professional opportunities awaiting you. Dive into a career in Richardson, and watch your aspirations flourish in this dynamic and inviting city.