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SURESTAFF is immediately hiring Bilingual Customer Service Associate for a company in Wheeling, IL. The premise of this role is providing efficient and accurate information to both internal and external company customers by utilizing their knowledge of the company products and programs as well as team members within the Customer Care Department. SURESTAFF is invested in their team members! All temp-to-hire employees are offered competitive compensation $20/hr. as well as a benefits package including health insurance (medical, dental, and vision). Available shifts include 1st shift (8:30am-5pm) Bilingual Customer Service Associate Duties and Responsibilities:
Enter all incoming orders from phone, email, web and sales reps when needed.
Communicating with customers through phone, email and live chat.
Troubleshooting and problem solving with the goal of first contact resolution.
Answering between 50-60 phone calls daily.
Maintaining a positive and professional attitude toward external and internal customers.
Handle all incoming customer inquiries; stock availability, change orders, pricing, tracking of deliveries, lost and damaged merchandise, and any other questions/complaints which may arise.
Keeping records of customer interactions, transactions, comments and complaints.
Knowing our products and item numbers to assist customers in the most accurate and efficient way.
Process the paper work for all returned merchandise (returns, credits & shipping labels).
Research all information and gather documentation for customer credits.
Ensure customer satisfaction and provide professional customer support.
Bilingual Customer Service Associate Requirements and Qualifications:
High school diploma; associate’s degree or bachelor degree in business or related field preferred but not required
Previous experience handling office responsibilities or experience in customer serviced preferred but not required
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)
Highly organized multitasker who works well in a fast-paced environment
Excellent oral and written communication skills.
Comfortable working on the phones and interfacing with customers
Commitment to continual education about the company, products and services.
About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!
Discover exciting job opportunities in the vibrant Wheeling, Illinois area. Explore our listings to find your dream job in this thriving region just a stone's throw away from Chicago. Known for its dynamic business community, charming neighborhoods, and excellent quality of life, Wheeling offers a perfect blend of urban convenience and small-town charm. With access to renowned cultural institutions like the Raupp Museum and the Metropolis Performing Arts Centre, as well as delicious cuisine ranging from authentic Italian at Tuscany Wheeling to mouth-watering steaks at Bob Chinn's Crab House, Wheeling is a hub of culture and flavor. Embrace the growth opportunities and unique charm that Wheeling has to offer as you take the next step in your career journey. Dive in and discover your perfect match today!
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