Senior Customer Service Representative works as a liaison between our clients team, Billing, Commercial, Support, Operations, and our customers to ensure that all customer specifications are met. A key focus of this position is timely and effective communication to both internal and external customers in regard to all inquiries. This position will be onsite at the Itasca, Illinois facility. Pay Rate is $20-$23/HR. Senior Customer Service Representative Responsibilities:
Build effective relationships with internal and external customers.
Act as a liaison for our facility and with the rest of our organization to ensure that all parties understand all customer expectations including but not limited to the following: any SLA (service level agreements), job requirements, schedule information, special instructions, delivery expectations, cost components, sell rates, etc.
Answer and track all incoming customer inquiries/issues, owning and closing the issue. Provide regular timely and thorough responses to ensure customer satisfaction, especially for escalated issues.
Schedule any pick-ups necessary for customers through the EPG Dispatch dept.
Analyze customer schedules to ensure we meet expectations
Partner with internal departments to ensure alternative solutions are provided for the client if expectations are at risk
Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in your current role.
Travel potentially required.
Daily and weekend overtime is expected to manage escalated or high visibility issues
Senior Customer Service Representative Job Knowledge & Skills:
Bachelor’s degree in discipline related to functional work roles with 5-7 years of relevant work experience with international mail & parcel logistics OR demonstrated ability to meet the job requirements through a comparable number of years of applicable work experience
Able to communicate clearly and courteously with those who need to know of decisions/actions/problems.
Able to apply excellent functional computer knowledge in utilizing Microsoft Windows, Microsoft Office software (highly recommended to be at least highly proficient in Microsoft Excel), MAC, or other technical tools in completing assignments.
Excellent communication skills with ability to state messages in a clear manner by using language
that is easy for others to understand.
About Surestaff At Surestaff, we are dedicated to helping individuals unlock their career potential through meaningful job opportunities. As a leading staffing agency in the light industrial and manufacturing space, we pride ourselves on connecting talent with top employers across the Midwest and Southeast. With an estimated yearly revenue of $295 million, Surestaff was recently named one of the largest staffing firms in the U.S. by Staffing Industry Analysts (SIA). We understand that finding the right job is about more than just a paycheck – it's about finding the opportunity that fits your skills, goals, and lifestyle. Here are the benefits you’ll enjoy when you partner with us:
Access to a wide range of job opportunities
Competitive pay
Health and Wellness Programs (including EAP)
Medical benefits including medical, vision, dental, and prescriptions
Electronic weekly pay
Employee Advocacy & Personalized Job Support
Surestaff also follows all applicable state and local laws regarding sick time, paid time off, and retirement savings programs. Surestaff is an equal opportunity employer. Our commitment to speed-to-hire means we work efficiently to get you placed in the right role, fast. If you're ready to take control of your career, explore exciting opportunities, and gain experience that lasts, then Surestaff is the place for you. Let’s get started today!
Discover exciting job opportunities in the vibrant area surrounding Itasca, Illinois! From the stunning parks like Springbrook Nature Center and Salt Creek Greenway Trail to entertainment options like the popular Itasca Art & Wine Festival and mesmerizing performances at the Metropolis Performing Arts Centre, this area offers a unique blend of culture and charm. With easy access to renowned dining spots like Wildfire and Artistic Cuisine, as well as being a stone's throw away from the bustling city of Chicago and its professional sports teams and iconic landmarks such as Millennium Park, there's no shortage of growth opportunities and experiences waiting for you here. Explore our job listings today and jumpstart your career in this dynamic and enchanting region!
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